FAQs

Entities

• How can I sign up and buy Bitcoin as an entity?
• Can businesses, trusts and other entities buy Bitcoin?

Getting Started - Advisors

• Why does Bitvice require my details and FICA documentation?
• Receiving your Bitcoin

Referral Program

• I have a dispute/question on my referral earnings. Who do I contact?
• How are my referral earnings reported?
• Are there any limitations to my referral earnings?
• When do I get my referral payout?
• How much can I earn?
• How can I earn referrals with Bitvice?

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Purchasing Bitcoin - Lump Sum (Min R20,000)

• How long does it take to receive my Bitcoin?
• What price will I get when I buy my Bitcoin?
• Can I transfer money internationally to Bitvice to make an order?
• How can I transfer ZAR (Rands) to Bitvice to make a Bitcoin order?
• How long does it take to complete an order?
• I can’t make a Bitcoin order. What should I do?

Fees - Lump sum (Min R20,000)

• I have a dispute/question on the fees. Who do I contact?
• Advisors - how does it work with Bitvice?

Receiving Bitcoin - Lump Sum (Min R20,000)

• I have my Bitcoin, what next?
• How can I confirm that the Bitcoin I received is in fact mine?
• How do I know my Bitcoin is received?
• Can Bitvice hold my Bitcoin for me?

Security

• How can I increase my privacy on my Bitcoin?
• Does Bitvice share my data?
• What personal data does Bitvice have?
• How can I secure my Bitcoin?

Selling Bitcoin

• How do I avoid scams when selling Bitcoin?
• What are my tax implications when selling Bitcoin?
• How will Bitvice deal with my taxes?
• How can I sell my Bitcoin?

Common Issues

• My account is frozen. What should I do?
• How do I logout of Bitvice?
• How can I change my details on my dashboard?
• I am not verified yet after doing everything. What should I do?

Other questions

• I have another question, how do I contact you?
• Does Bitvice offer other Alternative coins?
• How do I join the Bitvice community?
• Where can I see Terms of Use?
• How can I contact Bitvice?