FAQs

Getting Started - Investors

• Account Types for Direct Investors
• Making an order - Manually Verified
• Signing up - Bank Account Verification
• Signing up - Manual Verification
• Confirming your Bitcoin Address
• Making an order - Verified with Bank Account

See all 10 articles

Getting Started - Advisors

• Why does Bitvice require my details and FICA documentation?
• Receiving your Bitcoin

Getting Started - Entities

• How can I sign up and buy Bitcoin as an entity?
• Can businesses, trusts and other entities buy Bitcoin?

Making Bitcoin orders

• When will my order be completed and at what price will I get when I buy my Bitcoin?
• Can I transfer money internationally to Bitvice to make an order?
• I can’t make a Bitcoin order. What should I do?

Bitvice Fees

• Bitvice Platform fee and Trading fee
• I have a dispute/question on the fees. Who do I contact?
• Can I get a report on the fees?
• How are the fees deducted and when?
• Do I get charged any withdrawal or other fees?
• Advisors - how does it work with Bitvice?

Receiving and Holding Bitcoin yourself

• I have my Bitcoin, what next?
• How can I confirm that the Bitcoin I received is in fact mine?
• How do I know my Bitcoin is received?

Referral Program

• What is the Bitvice Referral Program?
• How much can I earn?
• I have a dispute/question on my referral earnings. Who do I contact?
• How are my referral earnings reported?
• Are there any limitations to my referral earnings?
• When do I get my referral payout?

Security

• Can I change my email address on Bitvice?
• How do I report a security issue?
• How can I increase my privacy on my Bitcoin?
• Does Bitvice share my data?
• What personal data does Bitvice have?

Selling Bitcoin

• How can I sell my Bitcoin?
• How do I avoid scams when selling Bitcoin?
• What are my tax implications when selling Bitcoin?
• How will Bitvice deal with my taxes?

Common Issues

• My account is frozen. What should I do?
• I am not verified yet after doing everything. What should I do?
• I am an advisor and I can’t sign up with my direct investor email?
• I entered my email but I am not receiving my OTP?

Other questions

• I have another question, how do I contact you?
• Does Bitvice offer other Alternative coins?
• How do I join the Bitvice community?
• Where can I see Terms of Use?
• How can I contact Bitvice?